FAQs

Below are some answers to the questions often rasied. Hope it's helpful.

Q: What are your payment terms?

A: We accept FOB, CIF, CFR, L/C, DDU, and Cash etc.

Q: How about the lead time?

A: 20-35 working days after we got your down payment.

Q: What's your minimum order quantity?

A: one set/unit for trial order only, but we welcome more on repeat orders.

Q: How about the specified delivery time from the ship on board date?

A: Generally, it takes about 30 days.  

Q: What's your FOB price?

A: We can give you a best FOB prices based on suitable robot model on the condition that we have confirmed requirements with you.

Q: Any warranties available?

A: Yes, we provide 1 year warranty for spare parts and 24 hours stand by phone, Skype, Wechat…

Overseas technical support and onsite installation and training service is also available.

Q: Do you have any distributors?

A: Yes, now we have it inVietnam,SingaporeandThailand.

And more distributors or agents are wanted in other countries all aver the world.

Should you have more questions, please send you email to sales@kemansi.com or make a phone call to our sales +86-18925866616, Mr Robert Zeng. Thank you!