Service and Payment terms
Established in 2009, KEMANS Intelligent Technology Co.,Ltd is a professional manufacturer specialized in the research development and production of take out robot for injection industry and factory automation solutions. Our company has mature supply chain and advanced technology, experienced engineer team, sales network and professionally efficient service staff, has high quality management and perfect after-sales service system. All of our products comply with international quality standards and are greatly appreciated in a variety of different markets and countries all over the world.
1) Pre-sales- Service
Confirm customer requirements before recommending the most suitable robot model and sending scientific and reasonable proposal
2)Production follow up service
Follow up the production and update the latest status to our customer and prepare full sets of robot operation documents and videos (if needed). And inform customers in advance if any unusal case appears, then takes reasonable action on abnormalities conditions in cooperation with the customer.
Provide 1 year warranty for spare parts and 24 hours stand by phone, Skype, Wechat.
Overseas technical support and onsite installation and training service is also available.